Operational inefficiencies caused by unresolved SAP EWM issues.
A significant backlog of EWM-related incidents was impacting warehouse operations and internal workflows. Complex technical issues required advanced troubleshooting, while communication between support levels needed strengthening during critical breakdowns.
Large backlog of unresolved EWM tickets
Complex issues across ECC and S/4HANA
Limited documentation of recurring problems
High operational pressure during system incidents
Strengthening SAP EWM support and accelerating issue resolution.
Joined as an SAP EWM consultant providing 2nd-level support with a strong focus on rapid resolution and structured troubleshooting. Acted as a key driver for backlog reduction, supported 3rd-level towards SAP Product Support (OSS), and ensured clear communication during major incidents.
125+ EWM issues resolved
Significantly reduced ticket backlog
Improved system stability
Faster incident response times
Better documentation and knowledge transfer
